Legal Protection of Consumer Rights in Turkey

Consumer rights are an integral part of fundamental human rights and one of the priority areas of state policy in Turkey. Despite this, consumer disputes are quite common. This shows that consumers need more effective legal protection.

How to Resolve Disputes Arising from Sales Contracts

One of the most common problems faced by consumers is defective goods disputes.

Example:

If a technically complex product shows a manufacturing defect 15 days after delivery, the consumer can request a refund or exchange by proving that the product is basically defective.

An Important Legal Point

• In order for the seller or the enterprise to meet consumer claims regarding defective goods, this authority must be clearly stated in the contract with the manufacturer or seller.

• The service fees of consumer associations are not covered by the court as they are not accepted as obligatory judicial expenses.

How to Prepare a Petition for the Protection of Consumer Rights?

A consumer litigation petition must contain the following elements:

• Name of the court applied to

• Name-surname and address of the plaintiff

  • If a legal entity,: company title and headquarters address

• Name-surname and address of the defendant

  *: company address if a legal person

• Concrete description of the infringement or threatened infringement**

• Claimant's demands

• The facts on which the claims are based and evidence

• Case value (if any) and monetary claim calculation

• If mandatory, information on the pre-litigation conciliation process

• List of annexes

Recommend:

Phone, e-mail and other contact information, as well as any additional legal proceedings that may be requested, should be attached to the petition.

Which Court to Apply to for Consumer Rights?

The consumer has the right to choose the court in his/her favor.

The lawsuit can be filed in the following places:

• The court where the seller or manufacturer is located

• Court of the consumer's domicile

• The court where the contract is made or performed

• The court where the branch or representative office of the seller is located

This flexibility allows the consumer to manage the litigation process more easily.

Professional Support in Consumer Litigation

Our legal team has extensive experience in consumer disputes in Turkey and internationally. Our clients include:

• Citizens of the Republic of Turkey,

• Foreign nationals,

• Stateless persons

is included.

Services we offer:

Preparation of petitions for consumer lawsuits

Professional representation in court and enforcement proceedings

Consultancy on all matters related to the protection of consumer rights

Strategize to resolve the dispute quickly and in the fairest way